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info@rentacar-canarias.com

Terms & Conditions

GENERAL CONDITIONS

  • The insurance is 100% full risk without Excess.
  • The rent includes unlimited mileage, taxes.
  • The Child seats, elevators must be requested when making reservations (some have charge).
  • You can include additional drivers for free to speed up delivery to offices or the airport, it is necessary to provide data before removing a rental vehicle.
  • You must bear in mind that there are things not covered by the Insurance, such as Breakage of Covers, Tires and other accessories of the Vehicle, we offer to cover this with a small charge that must be selected when booking (Super Cover or Full Option) according to seasons we offer for free ….
  • Fuel Policy: A deposit (credit card) is requested for fuel that is in the delivery of the vehicle, which will be returned if the fuel level is the same when returning the vehicle or the invoice will be billed. consumption if returned with a lower amount.
  • Policy cancellations of reservations: Cancellations of reservations are free and can be requested by email or by phone. (Thanks to do with at least 12h notice)
  • Deposit is the amount that must be left as a guarantee when collecting your hire car. This deposit is returned at the end of the contract if you return the car with the tank full o the same level than get it and on the correct time than was mentioned at the contract.
  • The Minimum Age of a driver must be 21 years, plus valid driving license for one year. I some cases the age of a driver must be minimum 25 years.
  • Your reservation CONFIRMED we contact with you 24/48 hours prior to arrival to avoid any misunderstanding resulting from last minute changes.
  • Here you can see Frequently Asked Questions that are made when Hiring a rental vehicle.

 

RETURN OF A VEHICLE:

One chargeable day indicates 24 hours from the moment of a car pickup. After that time, the customer will be charged for the entire next day.

In accordance with the Organic Law 15/1999 of 13 December and the Protection of Personal Data, we inform you about the inclusion of personal files which are stored in Rent a Car Las Rosas’ data base and the use of that data in order to organize backup vehicles as well as inform customers about the products and services offered by Rent a Car Las Rosas.

Likewise, we inform you that Rent a Car Las Rosas has adopted the necessary technical and organizational measures to guarantee the security of personal data and avoid its alteration, loss, or unauthorized access, taking into consideration the level of technology, the nature of data stored and the risk they are exposed to. All measures were applied in accordance with the provisions of Royal Decree 1720/2007 of 21 December.

If you do not want to receive marketing information from our company or at any time change the right of access, rectify, cancel or object to your personal data processing, you can do so by notifying Rent a Car Las Rosas.